After receiving a $25 gift card to Barnes & Noble, I decided to give the Nook app for iPad a try. I downloaded the latest version of the app before firing up the laptop and registering at barnesandnoble.com. I fiddled around with the search feature and found a book to buy, but I managed to checkout without using my new gift card.
BN.com insisted on a credit card and doesn’t ask about GCs in the checkout process. I learned through further research that you have to redeem your GC before you get to the checkout screens. On the bright side, I bought my book on my credit card, so I still have the full value of my BN Gift Card.
So I bought Maya Angelou’s I Know Why the Caged Bird Sings via the web page, using my laptop. I checked Apple’s App store for a MacBook reader, but I could not find one, so I jumped back over to the iPad. After logging in with my new account, I could see my new book, but when I attempted to open it, I got an error message, advising me that “there was a problem loading your ebook.”
A single tap on the book’s icon would bring up three choices: Read, Archive, and Delete. “Read” produced the aforementioned error message. “Archive” transformed the “archive” choice to “un-archive.” This did not fix the problem. I did not try the delete feature since I had not yet managed to open or read the book.
The internet produced a few hits with the same error message, but no one had answered the question as far as I could tell. I read through the help topics in the Nook App for iPad and the only promising suggestion was that I might call the BN help line.
I deciphered the phone number from their cutsie vanity listing (1-800-THE-BOOK). For the record, companies, (not be confused with For: The Record Companies) if you must have a fancy word-related phone number, please also list the actual numbers. I am a busy hippo, and I’ve got other more enjoyable things to do than work your ciphers. But I digress.
I managed to exasperate their IVR, so it opted me out and sent me to queue where a real person was ready to help me after 10 minutes of listening to music and a recording telling me that I was important to them. For the record, I’d rather not have the repeating voice since it makes me think it is time to talk when more waiting is really what is required.
Eventually, I got a rep. I didn’t mention my problems with checkout or the fact that the web site could use a little work. No. I went straight to the heart of the problem: ‘My book won’t open.’ And my rep did the same. She told me to Archive and Un-Archive. I did, and it didn’t work. She then told me to logout and log back in. This was a bit of genius, which I not yet considered, and it worked! So if you get an error where the Nook app for iPad says, “there was a problem loading your ebook,” I suggest you log out and log back into the application.
I give the rep high marks for getting it done. I give the web site low marks for counterintuitive arrangements. I’m not yet sure about the iPad Nook app. After logging back in and opening my book, it seemed friendly enough. I don’t yet know why the caged bird sings, but I’m on chapter 2 and determined to find out soon.
Sincerely,
Mister Hippo
